As an initial step, our mediators will speak to each party involved in the dispute separately at first. Then, if the parties involved would like to move forward, either one or a series of meetings will take place, which are facilitated by our mediators.
We understand that conflict can be difficult to resolve and people can feel uncomfortable talking to those they are struggling to get on with, so the mediation meetings take place in a neutral setting and conducted in a safe and non-threatening manner. In most cases, an agreement is made between the parties which provides a clear framework on how to move forward. The mediation team retains an interest in the case to ensure that all parties feel satisfied with the outcome.